The Art of Finishing a Project

Project FinishIf you’ve managed your share of web projects, then you’ve likely seen far too many fall apart or become snagged by delays in the end. These obstacles can make it nearly impossible to finish projects. There may be times when you don’t even know if the project is complete or not.

Believe me, we’ve all been there and will continue to experience that uncertainty in projects. Web sites are complex, and the job of creating them requires tons of flexibility. I’ve always said that the key to managing smarter projects is by being proactive and by communicating effectively. But what specifically can be done to finish those lingering projects and to be satisfied with the end result?Keep Reading

11 Ways to Prevent Angry Clients from Destroying Your Project

We’ve all had our fair share of angry clients. They’ll call or email, outraged that something has or hasn’t happened, dutifully heaping a big steaming pile of blame on your lap. And as good web designers or freelancers, it’s our responsibility to eat that blame and make everything right.

But what if we could avoid the mess in the first place?

It’s not easy, but it’s certainly feasible. Moreover, preventing client anger is something you should strive for, because no one likes dealing with angry people.

So, how can we prevent the anger? Below I’ve outlined eleven tried-and-true methods of proactively handling projects and clients before they succumb to strained feelings.Keep Reading

Six Project Management Skills Every Web Design Freelancer Must Have

Project Manager SkillsManaging web design projects is one difficult job. There are communication and organizing issues, negotiation and networking, and most of all, a strong need for planning. Effectively wielding the skills necessary to implement a successful project can be painful. Sometimes you have to tell a client, “no,” and other times you have deal with a plan that’s falling apart. And if you’re a freelancer or small business, you’re probably doing a majority of the actual design and development work.

Then again, that’s part of the game and what makes project and client relationship management such a diverse and interesting field. Each day throws a new rock at you. You just need to be sure you can catch it.

What kind of skills does it take to make an effective web design project manager? I asked myself this and came up with six definitive qualities. I don’t think you need to master each one, but it doesn’t hurt to be constantly sharpening and refining these skills.Keep Reading

10-Step Plan to Handle Client Crisis Situations

Web sites are intricate platforms with many moving parts. Every time I develop and launch a new one, my biggest fear is getting the dreaded client phone call that something isn’t working. We all have that fear. It’s our baby and it’s also a vital tool for the client. Any failure could have potentially devastating consequences.

Unfortunately, that dreaded call is inevitable. Something will go wrong and when it does, you will be the first person to know.

Of course, the best defense to a client crisis situation is to double or even triple check your work to ensure everything is working. A thorough pre- and post-launch checklist can help you remember all the nooks and crannies for last minute fixes.

When the inevitable does occur, be prepared. Regardless of how the client is reacting to the situation, you need to have a cool head so that you can understand what’s going on and how to resolve it.

Below is my 10-step action plan that I try to follow every time a client crisis situation arises.Keep Reading

Speeding Up Web Design Projects Before They Begin

Sometimes it seems like a web design project can drag on forever. How often are these delays caused by clients? It could be content, authorization, input or a slew of other things that you’re waiting on from the client. The unfortunate fact is that delays are inevitable.

That’s why you need to prepare.

Preparing before even taking on a project can shave off loads of time. Remember, most web design clients don’t know the ins and outs of the web design process as well as we do. They need guidance and they need to be pushed along.

I’ve compiled my own set of guidelines that I’d like to share for sending web projects down the right path.Keep Reading

Control Your Client Communication

Control Client CommunicationOne of the biggest shortcomings to web design is communication, or lack of it. Most web designers just plain suck at it most of the time (I know I’ve been there).

We’ve all seen it before. Nothing gets done. Milestones are missed, projects aren’t finished and clients aren’t happy. These are the telltale signs of poor communication. Communication is perhaps the most significant part of the web design process, too. You can be the best CSS coder or the most talented graphic illustrator, but if you can’t hone in on your communication skills, you’re at a loss.

How can we be better communicators? These are some of the things I’ve done to improve my own communication abilities.Keep Reading


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