Web sites are intricate platforms with many moving parts. Every time I develop and launch a new one, my biggest fear is getting the dreaded client phone call that something isn’t working. We all have that fear. It’s our baby and it’s also a vital tool for the client. Any failure could have potentially devastating consequences.
Unfortunately, that dreaded call is inevitable. Something will go wrong and when it does, you will be the first person to know.
Of course, the best defense to a client crisis situation is to double or even triple check your work to ensure everything is working. A thorough pre- and post-launch checklist can help you remember all the nooks and crannies for last minute fixes.
When the inevitable does occur, be prepared. Regardless of how the client is reacting to the situation, you need to have a cool head so that you can understand what’s going on and how to resolve it.
Below is my 10-step action plan that I try to follow every time a client crisis situation arises.Keep Reading