2009 was a great year in which I accomplished more than any other year before. However, the goal of this post is not to recount past achievements. Instead, I want to focus on what I did wrong in 2009 so that not only can I plan for my own changes in 2010, but hopefully help others avoid the mistakes I made as well.Keep Reading
For those who aren’t traveling over the holidays this season, this time represents a rare opportunity to get things done. Clients leave town, email is at a minimum and people don’t really expect much to get done.
Use this precious holiday time to get some critical project activities taken care of.Keep Reading
Web sites are intricate platforms with many moving parts. Every time I develop and launch a new one, my biggest fear is getting the dreaded client phone call that something isn’t working. We all have that fear. It’s our baby and it’s also a vital tool for the client. Any failure could have potentially devastating consequences.
Unfortunately, that dreaded call is inevitable. Something will go wrong and when it does, you will be the first person to know.
Of course, the best defense to a client crisis situation is to double or even triple check your work to ensure everything is working. A thorough pre- and post-launch checklist can help you remember all the nooks and crannies for last minute fixes.
When the inevitable does occur, be prepared. Regardless of how the client is reacting to the situation, you need to have a cool head so that you can understand what’s going on and how to resolve it.
Below is my 10-step action plan that I try to follow every time a client crisis situation arises.Keep Reading
Whenever I start a new web project, I want to conceptualize, and fast. Ideas seem to flow at a rapid pace in short intervals, making it hard to capture everything. I’m a huge proponent of rapid prototyping. I want to take as many of those ideas as I can, build a quick prototype, take a step back and then carefully analyze everything.
The best ideas are born in those critical few moments that you rapid prototype. And over time, those ideas can be melded into something that is truly incredible.