Your Client Hates Your Work and You Don’t Even Know

Take a moment to reflect on the very real possibility that the new web site you’re working on – the one you have declared a masterpiece in your mind – is in fact the bane of your client. They hate it, and you don’t even know it.

Why don’t you know? Perhaps they aren’t vocal and prefer to seethe in silence, or maybe they’re too busy to guide you in a more suitable direction. The fact is, they have chosen not to communicate this dislike of your work, which is a very big problem.

Some clients may never voice any concern, and instead just go along with the show. In the end, they’re left unhappy and with a site that they don’t think achieves their goals. Other clients may just go behind your back and hire another designer. Whatever the case, the client isn’t happy, and you’re left to pick up the pieces, wondering what went wrong.

How can we avoid this mess in the first place?

There are five simple, though effective, methods below that can help you to discover, address, and alleviate client concerns before they turn into a whirlwind of trouble.Keep Reading

10-Step Plan to Handle Client Crisis Situations

Web sites are intricate platforms with many moving parts. Every time I develop and launch a new one, my biggest fear is getting the dreaded client phone call that something isn’t working. We all have that fear. It’s our baby and it’s also a vital tool for the client. Any failure could have potentially devastating consequences.

Unfortunately, that dreaded call is inevitable. Something will go wrong and when it does, you will be the first person to know.

Of course, the best defense to a client crisis situation is to double or even triple check your work to ensure everything is working. A thorough pre- and post-launch checklist can help you remember all the nooks and crannies for last minute fixes.

When the inevitable does occur, be prepared. Regardless of how the client is reacting to the situation, you need to have a cool head so that you can understand what’s going on and how to resolve it.

Below is my 10-step action plan that I try to follow every time a client crisis situation arises.Keep Reading

Forget the Details

I just spent nearly an hour trying to get some little piece of code to work. The strange thing is that the code wasn’t that essential and could definitely wait. Nevertheless, I kept chugging along trying to get the damn thing to work. Needless to say, I didn’t get it to work and before I knew it I had lost a good chunk of important time.

I’m the type of person to get sucked into the nitty gritty details of everything. Whether it’s trying to get the right color or tighten a screw just the right amount, I’m all over it. It might be cool that it comes out perfectly except for the fact that it’s a total waste of time. No one cares that there’s a tiny detail out of place. Nobody even notices. Why should I?

The problem with people like me is that we get in our own way. We know that the finer details can wait but our mind isn’t right until it’s correctly implemented. I don’t know, maybe it’s a bit OCD or something.

I just need to keep reminding myself to forget the details. Is that something you can practice?


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